After Chris Nielsen (Williams) dies in an accident, he tries to remain close to his beautiful, mortal wife, Annie (Annabella Sciorra). With the friendly spirit (Gooding, Jr.) assigned to guide him, he begins to adapt to his new state of being in a setting that can only be described as heavenly.

However, when his distraught wife takes her own life, she is banished to an eternal damnation. Chris vows to find her so they can share eternity together, but no one has ever succeeded in rescuing a soul from such a horrific fate. With the help of his heavenly friends, Chris sets out on the most perilous and harrowing journey of this life, or afterlife: a quest for everlasting love that will take him to hell and back!