MGM Resorts ‘Elevating Every Guest Experience’ With In-Building Connectivity

Written By Katarina Vojvodic on September 28, 2022
MGM Resorts properties upgrade to 5G

ExteNet Systems announced a partnership with MGM Resorts International to design, build and operate the company’s in-building signal and connectivity solutions across its US properties.

MGM properties will offer guests updated mobile connectivity with a new wireless infrastructure spread across MGM entertainment venues, hotels, restaurants and casinos thanks to this agreement.

MGM expands its connectivity solutions

MGM’s expanded 5G service will support connectivity for nearly 200,000 daily visitors, aiming to eliminate dead zones and increase reliable access to apps, maps and other high-tech capabilities.

Rich Coyle, ExteNet Systems CEO, said in the company’s press release:

“ExteNet is looking toward an aggressive deployment schedule for MGM properties as we embark on the largest neutral host project in the country. The addition of greater connectivity will further enhance MGM’s world-class offerings for guests and support upcoming plans and development with future-ready solutions.”

The owner of 5G and fiber-neutral host communications hopes to improve phone signals in “challenging areas” for guests to coordinate their plans more easily.

MGM Resorts believes greater coverage will allow its customers to smoothly make dining and show reservations, arrange travels, access keyless check-in and place food and drink orders. The expanded connectivity should allow guests to utilize social media, text messaging and call without interruption.

Jim Kimball, MGM Resorts International executive director of enterprise collaboration, added:

“We’re committed to elevating every guest experience as the world relies increasingly on mobile devices and applications. This was at the core of our decision to partner with ExteNet. They delight in the user experience – so our properties can reliably bring better service and enrichment to our guests.”

ExteNet’s new communication system will be deployed across 25 MGM properties, covering 54 million square feet and 43,000 guest rooms, with over 70 million visitors annually.

MGM Resorts’ new wireless network is planned to be installed between the fall of 2022 and 2024, in time for the Formula One World Championship in November 2023 and Super Bowl LVIII in February 2024.

Enhanced 5G services competitive for hospitality and gaming companies

Marc Ganzi, the CEO of DigitalBridge, one of ExteNet’s investors, said:

“Across our DigitalBridge companies, working with customers is at the heart of what we do, and we are proud to work with a partner who delivers such unique and memorable experiences. Enhanced 5G services are a competitive differentiator for hospitality and gaming companies, and we are confident our outstanding ExteNet team has the expertise to deliver real value for MGM and improved experiences for their countless guests.”

ExteNet’s partnership with MGM will strengthen its position in more than ten prime locations in the area. MGM’s properties include entertainment venues that host some of the most prestigious and luxurious events in the US.

Furthermore, the partnership is expected to benefit MGM’s leading online sports betting platform, BetMGM.

Photo by Shutterstock
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Katarina Vojvodic

Katarina Vojvodic is a lead writer for PlayUSA who lives in Toronto. Vojvodic provides coverage of the US gambling industry with a focus on US online casinos. Previously, she covered Ontario’s online gambling industry for PlayCanada.com. Vojvodic holds a master’s degree in journalism from the University of Belgrade. Outside working hours, she can be found near the water with her husband and their two kids.

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