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MGM Resorts’ US Casinos Operating Normally After Cyberattack

Written By Marc Meltzer | Updated:
Cars Pass The MGM Grand Hotel-Casino In Las Vegas

After 10 days it appears as though the worst of the cyberattack on MGM Resorts properties in Las Vegas around the country is behind us. On Tuesday, the company shared two statements saying that most operations are back to normal at MGM properties.

The first statement said that all MGM Resorts hotels and casinos are operating normally and Slot Dollars and Free Play are available at all properties. There were still some MGM Rewards issues on Tuesday but it seemed to clear up as the day progressed.

The second statement said that all was back to normal except for making reservations online. MGM appears to be in control of its system once again. This was mostly true as dining, entertainment, pools, and spas were all operational.

MGM Resorts is mostly back to normal but still a few lagging issues

There are still a few lagging issues for MGM as they’ve regained their computer system. Online reservations aren’t available. Guests are still being instructed to call to make reservations. There could be long holding periods since this is affecting all MGM websites.

As of Wednesday guests still couldn’t check into hotel rooms online or use their digital keys. This problem might persist for a little while longer.

MGM’s Frequently Asked Questions is keeping guests up to date on where things stand. Aside from the online reservation and check-in systems, MGM Rewards customers were the last ones having problems.

The issues seem to be fixed according to the FAQ:

“Please note that Slot Dollars and FREEPLAY are available at all properties. MGM Rewards members’ accounts will be adjusted to reflect Tier Credits and MGM Rewards points at a later date. MGM Rewards points redemption and certain promotional offers may be unavailable. Please see the MGM Rewards desk or your Casino Host for more details.”

The company is warning guests that there still could be a problem processing some credit card transactions. MGM says “Certain transactions may be quicker to process with cash.”

Additionally, Excalibur seems to be a little behind the rest of MGM Resorts Las Vegas properties. MGM said: “Our guests at Excalibur may continue to ask casino cashiers and slot guest representatives for assistance as we work to normalize operations.”

Looking forward, what this means for the Las Vegas casino

MGM seems to be through the worst of this cyberattack. The company has extended the no-fee cancelation policy for those who aren’t comfortable returning to the properties yet. Guests with reservations through Sept. 24, 2023, can cancel with no penalty.

The company should reveal the long-term damage the next time it reports quarterly earnings. On Wednesday, the Nevada Independent reported that Macquarie Securities gaming analyst Chad Beynon said that losses from the cyberattack could cost MGM anywhere from $20 million and $40 million.

Cyberattacks on Las Vegas casinos could continue. The third-party company that opened the door to the recent hackers, Okta, confirmed that it’s the link to the recent cyberattacks on MGM and Caesars.

This appears to be an ongoing problem as MGM employees were sent a message telling them not to take action if they receive an email from Otka.

For the time being MGM Resorts is mostly back to normal. Now that the company has control of its computer system the rest of the services should be back to normal as well.

Photo by Ty ONeil / AP Photo
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Written by
Marc Meltzer

Marc grew up on the mean streets of the South Bronx. He's the rare combination of Yankees and Jets fan which explains his often contrarian point of view. Marc is a freelance writer and social media consultant. Writing about steak, booze, gambling and Las Vegas is a tough job but somebody has to do it.

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