Rivers Portsmouth Virginia Welcomes One-Millionth Customer

Written By Nicholaus Garcia on July 7, 2023
In Five Months, Rivers Portsmouth Reaches One Million Customers

Rivers Casino Portsmouth just hit a monumental milestone by welcoming its millionth customer.

Earlier this week, Terri Powell became the Virginia casino’s millionth customer after strolling through the doors five months after opening day.

One million guests at VA casino 

According to the Virginian-Pilot, Rivers awarded Powell $1,000 in free slot play, dinner and four tickets to see Theresa Caputo at the casino in August. 

In a statement, Roy Corby, the casino’s general manager, said:

“Rivers Casino Portsmouth has been committed to providing a superior customer experience since day one and hitting this milestone within just six months of opening signals great progress. Congratulations to our one-millionth customer, Terri, and thank you to the remaining 999,999 who have selected Rivers Casino as their entertainment destination of choice.”

Business as usual in Virginia

In addition to a steady stream of customers, Rivers Portsmouth, the first permanent casino in Virginia, collected roughly $20.6 million in revenue in May. 

  • $13.9 million from slots machines (up from April’s $13.83 million)
  • $6.8 million from the table games (down from April’s $7.5 million)

As a whole, the three commercial casinos combined for $45.5 million in revenue, up 28.9% from the $35.3 million in April.

The three commercial properties are:

  • Rivers Portsmouth ($20.6 million in May revenue)
  • Hard Rock Bristol ($12.9 million in May revenue)
  • Caesars Virginia ($11.9 million in May revenue)

Caesars Virginia is the newest casino, having opened its doors to the public on May 15, 2023. In two weeks, the Danville temporary casino generated $11.9 million in revenue. Danville will receive $715,000 because of the 6% state tax rate and nearly $300,000 in additional revenue from the city’s development agreement with Caesars. Adding everything up, the city made almost $1 million in revenue in just two weeks.

Speaking with WDBJ7, Danville City Manager Ken Larking said:

“This two-week period is a grand opening, everyone’s excited, it’s new, and everybody wants to be there. That’s not going to be the way it performs throughout the next year, but it’s definitely on track and exceeded expectations.”

As a result of a profitable May, the casinos paid the state $8.2 million in taxes. 

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Nicholaus Garcia

Nick Garcia is a senior reporter for PlayUSA. Garcia provides analysis and in-depth coverage of the gambling industry with a key focus on online casinos, sports betting and financial markets. Garcia has been covering the US gambling market since 2017. He attended Texas Tech University as an undergrad and received a Master of Arts in Journalism from Columbia College Chicago.

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