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The National Council on Problem Gambling has introduced a new toll-free helpline designed to make it easier for people with gambling concerns to seek help. The organization announced the launch of 1-800-MY-RESET on Jan. 29, saying the word-based number is easier to remember and dial in moments of need.
The new line connects callers to the same established national network of support services. It is operating alongside the previous number during a transition period to ensure uninterrupted access.
Why the NCPG updated its national helpline
The update follows years of adjustments to the national problem gambling hotline. For many years, the widely recognized number was 1-800-GAMBLER. The Council on Compulsive Gambling of New Jersey, which owns that vanity number, reclaimed it for its own use, prompting NCPG to adopt 1-800-522-4700 as the primary national line.
While the numeric version functioned effectively, NCPG officials acknowledged it could pose a small barrier for individuals already hesitant to reach out. The new number, 1-800-MY-RESET, is intended to remove that friction. Its wording emphasizes a fresh start and is easier to recall than a string of digits.
Both numbers remain active for now, with plans to gradually shift to the new line.
24/7 toll-free support for problem gambling
Calls to 1-800-MY-RESET are routed through the National Problem Gambling Helpline Network, where trained counselors staff 24 call centers nationwide. The service operates 24 hours a day, seven days a week, and is free and confidential.
Anyone may call, whether they are concerned about their own gambling or that of a family member or friend. Counselors listen, provide guidance, and connect callers to local resources or treatment programs when appropriate. The helpline supports callers at any stage, from those seeking basic information or early advice to those needing more intensive referrals.
1-800-MY-RESET provides easy access to gambling help
NCPG board president Derek Longmeier said the update reflects a focus on reducing barriers to help. During the launch, he said support should be available to anyone concerned about gambling, regardless of the severity of the issue. He added that the new number clearly conveys the idea of a reset and removes an extra step that could discourage someone from calling.
Executive Director Heather Maurer linked the change to broader shifts in the gambling landscape. Betting has become increasingly convenient, she said, with mobile phones allowing wagers at any time. That accessibility raises risks for some individuals, making a simple, memorable helpline especially important.
Rising demand in the legal online gambling era
Legal sports betting and online gaming have expanded rapidly. Most US adults now live in states where some form of legal gambling is available, and mobile apps enable bets to be placed in seconds.
While the growth has brought economic benefits, it has also introduced challenges. Research shows some players experience harm to their finances, relationships or health. Many operators now offer responsible gambling tools, including deposit limits, timeouts and self-exclusion options, and regulators often require funding for prevention and treatment programs.
Even so, a national helpline remains a critical resource. Call volumes have increased in states with newly legalized markets, and early intervention can help prevent smaller issues from escalating. NCPG officials say the new number is a practical way to meet people where they are.
A clear path to help
The launch of 1-800-MY-RESET reinforces that help is available and accessible. Individuals experiencing gambling-related concerns do not have to face them alone, and family members or friends who recognize warning signs can also reach out.
As betting options continue to expand, the new helpline underscores a simple message: support is available — and now easier to access than ever.
