1. Introduction
1.1 These Terms and Conditions (the “Terms”) are to be read together with our Privacy and Cookie Policy (“Privacy Policy”) and all other rules or polices that are made available on the Play USA website (“Site”) and govern your use of the PlayPerks Program (the “Program”). These Terms, including the Privacy Policy, constitute the entire legal agreement between you and us regarding the Program.
1.2 The Program is operated by Catena Operations Limited (“Catena Media”, “we’, ‘us’), Quantum Place, Triq Ix Xatt Ta’ Xbiex, Gzira, GZR 1052, Malta.
1.3 We recommend that you download (by selecting “Save as PDF” when printing) or print a copy of these Terms for future reference.
1.4 Please read the Terms carefully prior to participating in the Program. By registering an Account (being a personal, non-transferable PlayPerks user account registered by an individual for their own use to access the Site and the Program), logging-in, participating in the Program, using any Coins, or accepting any Reward, you (“you” and “User”) fully understand and agree: (i) to become a party to these Terms, and (ii) that you have read, understood and will be adhering to and legally bound by these Terms. You understand that we may update, amend, edit and supplement these Terms at any time. Your continued use of the Program following the posting of changes to these Terms will be considered your consent to those changes. You agree that we are under no obligation to provide you with notices regarding changes to these Terms. You understand that it is your responsibility to check the Terms regularly for changes. Every time you wish to use the Program, please check these Terms to ensure you understand the terms that apply at that time. If you do not agree to the Terms, you must not access, use, or participate in the Program.
1.5 You understand that we may, in our sole absolute discretion, change, suspend, or terminate the Program, or any part of it, at any time, including, without limitation, any Rewards (as defined below), with or without notice to you. Such changes may or may not affect previously earned Rewards.
2. Program Rules
2.1 PlayPerks is a free-to-participate loyalty and engagement program offered for entertainment purposes only. The Program provides eligible registered participants with the opportunity to earn virtual coins (the “Coins”) when completing eligible actions, such as registering for an account, completing your profile, completing a daily task, writing a review, rating and playing a demo, or a 7-day login streak.
2.2 A “Reward” means a non-cash promotional item that may be made available from time to time through the PlayPerks rewards catalog in exchange for Coins, including digital gift cards, merchandise, entries into promotional drawings, and other similar items as determined by us in our discretion. Rewards have no cash value, are subject to availability and are offered on a first-come first-served basis, and may be provided by third-party suppliers. We may withdraw, replace, or substitute Rewards at any time. We do not guarantee the availability, timing, selection, or fulfillment of any Reward and are not responsible for Rewards that are unavailable, delayed, or affected by third-party providers.
2.3 You can redeem your Coins from time to time for various Rewards listed in the Rewards Catalog.
2.4 Program participation, Coins and Rewards are personal to the User, not transferable, and may only be used by the individual registered to the Account. Users of the Program are strictly prohibited from selling, sharing, assigning, distributing, or otherwise transferring Coins or Rewards to any other person or entity.
2.5 In using the Site and/or Content (as defined below), you agree to abide by these Terms and to comply with all applicable laws, regulations, and generally accepted practices and guidelines in the relevant jurisdictions. Your use of the Site and/or Content is limited to non-commercial, non-exclusive, non-assignable, non-transferable, and limited personal purposes, including entertainment. You may not use the Site or Content for any other purposes.
2.6 Prohibited actions
2.6.1 The following is a non-exhaustive list of actions that are expressly prohibited. Any other references in these Terms to forfeiture, suspension, or termination, among others, remain valid and shall continue to apply:
2.6.1.1 any form of fraud, collusion, use of multiple Accounts, impersonation of another user or person, manipulation of software, exploitation of errors or loopholes, or other technical abuse;
2.6.1.2 providing false, incorrect or misleading information during registration for an Account or verification, including to circumvent age, identity, eligibility requirements, or other verification controls;
2.6.1.3 the use of any masking techniques, VPNs, proxy servers, or similar technologies to conceal location, circumvent eligibility requirements, bypass verification controls, or engage in abusive activity;
2.6.1.4 deceit or misleading us (or other persons or users) in an attempt to obtain any personally identifiable information, including names, email addresses, passwords, or other information, for any purpose, including commercial or business purposes;
2.6.1.5 accessing, attempting to access or using the Program from a location where participation is prohibited or in contravention of the laws and regulations of the state where you are located, either accidentally or deliberately, including if you are using a VPN to disguise location;
2.6.1.6 accessing the Site or any Content through any automated means or with any automated features or devices (including the use of scripts or web crawlers, data mining, scraping, robots, spiders, or any other data gathering or extraction tools), except to the extent the Site is indexed by general purpose, consumer-accessible search engines;
2.6.1.7 trying to hack, interfere with, damage, or gain unauthorized access to the Site, Program, offers, or any other element of the Site, or underlying systems or code in any way or engage in any activity that interferes with the performance, functionality, or security of the Site, the Content, or our networks and computer systems;
2.6.1.8 engaging in, or organizing, possible criminal activities, unlawful, fraudulent, or abusive conduct that may harm the Site, Catena Media, or any of its affiliates, customers, or other users;
2.6.1.9 reproducing, duplicating, copy, selling, trading, or reselling any aspect of the Site or Content for any purpose, including commercial or business purposes;
2.6.1.10 redistributing any of the Content or in any way modify any materials, documents, or graphics on the Site;
2.6.1.11 improperly using our Site or Content, or submitting false reports of abuse and misconduct;
2.6.1.12 threatening, intimidating or harassing any of our employees, agents or other users of the Site and Content;
2.6.1.13 in any way implying that we endorse you or your products or services or have any affiliation with you, or misrepresent your relationship with us or present false information about us; and
2.6.1.14 breaching these Terms.
2.6.2 If we reasonably believe that a User has engaged in any prohibited actions, we may suspend or terminate the Account and withhold, adjust, or forfeit any Coins and Rewards. Such action shall be without prejudice to our right to pursue any other remedies available at law. Our decisions under this section are final.
2.7 We reserve the right to periodically update and modify the Site and/or Content to comply with changes in applicable laws and regulations, meet the evolving needs of our users, align with our business priorities, and implement necessary technical adjustments and improvements.
2.8 We do not guarantee that the Site or any Content will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of the Content and/or Site for business and operational reasons.
2.9 We will make reasonable efforts to try to provide you with notice of any suspension or withdrawal, unless the situation is urgent or constitutes an emergency.
2.10 Certain features and Content made available through the Site may be subject to additional restrictions, including features provided in connection with third-party vendors. It is your responsibility to review these additional terms when you first access those features or Content.
3. Eligibility
3.1 An individual cannot participate in the Program unless that individual has registered an Account, providing at least the following information: username and email address. We may request, and you may be required to provide, additional personal information from time to time, as necessary for the purposes of operating the Program. An individual applying for registration warrants and represents that any information provided in their application is true and correct.
3.2 An individual applying to become a User warrants and represents: (i) to be at least 21 years of age or older; (ii) to be a natural person (legal entities are not eligible to participate as Users); (iii) to register for the Program through the Site; (iv) not to be acting on behalf of another party; (v) not to be employing or making use of a system designed to circumvent the Program restrictions; (vi) not to hold more than one active Account; (vii) not to have previously been disqualified by us, in our sole and absolute discretion, from participating in the Program; (viii) not to participate in the Program where such participation is illegal or otherwise restricted in the User’s state of residence; and (ix) not be on any gaming/gambling/betting exclusion list, and not to have requested to be self-excluded with any gaming/gambling/betting business or authority.
3.3 The Program is only available to legal residents of the United States. Some or all parts of the Program may not be permitted in certain US states. Participation is void where prohibited by law. It is the User’s responsibility to ensure that participation in the Program is lawful.
3.4 Excluded individuals from the Program include Catena Media’s employees, their immediate family members, and their household members.
4. Registration
4.1 Users must successfully create an Account on the Site to participate in the Program. All information provided at registration must be true, complete and accurate.
4.2 The Account can be used only by the User to whom it is registered. Users must not give their password or provide access to their Account to any other person. Users are solely responsible for all activity through their Account and for maintaining the confidentiality of login credentials.
4.3 We reserve the right at its own discretion and at all times to (i) decline to open an Account and/or to close or suspend an existing Account; (ii) withhold, adjust, forfeit and/or confiscate Coins in the event that these Terms have been breached and/or other unauthorized activities have occurred in connection with the Account; and (iii) suspend and/or cancel the participation of a User in the Program where we reasonably believe that an Account is being, has been, or may be used for illegal, fraudulent, irregular or dishonest practices, including creating multiple Accounts, submitting fake or misleading reviews, engaging in automated activity, or exploiting Program loopholes.
4.4 A User can only hold one Account at any time. In the event that this rule is breached, we reserve the right to block, suspend, and/or delete any additional Account(s) held by the User and, at our discretion, reallocate Coins to a single Account.
4.5 A User must not allow any other individual to access or use their Account, accept any Rewards on their behalf, or access and/or participate in the Program through the User’s Account.
4.6 The User chooses a password and a username and is responsible for keeping this information secure. If the User has reasons to believe that login credentials have been compromised, the User should immediately notify our Customer Support. We are not responsible or liable for any loss or claim arising from the unauthorized access to an Account resulting from the User’s failure to safeguard their username and/or password.
5. Coins and Rewards
5.1 A User may earn coins only through approved User actions made available on the Site, including creating an Account and/or logging in; completing defined activities such as writing reviews, posting comments, or giving ratings; playing eligible free-to-play games; and other qualifying activities as explicitly specified. All information on one-time earnings, weekly maximum earnings and monthly maximum earnings (“Maximum Earning Limits”) can be found on the Site.
5.2 Coins are promotional in nature, have no cash value, and cannot be purchased, sold, transferred, exchanged, or redeemed for cash.
5.3 To maintain Program integrity and prevent Coin farming or other abusive practices, Maximum Earning Limits apply to the number of Coins that can be earned from specific actions. These Maximum Earning Limits are determined at our sole discretion and may be adjusted periodically without prior notice. Details of current Maximum Earning Limits will be published on the Site. Any attempt to circumvent these Maximum Earning Limits or engage in fraudulent or abusive activity may result in suspension or termination of your Account and forfeiture of some or all accumulated Coins.
5.4 Coins will be credited to your Account either immediately after completing the qualifying action or upon our approval of reviews.
5.5 We reserve the right to withhold, adjust, cap, or revoke Coin awards at our sole discretion to prevent abuse, error, or misuse of the Program.
5.6 Coins can be redeemed for Rewards listed in the Rewards Catalog. These Rewards are subject to limits and availability and may change at any time without notice. The Rewards Catalog may be updated or expanded at any time at our sole discretion.
5.7 All Rewards are subject to limited inventory and availability at the time of redemption. Redemption operates strictly on a first-come, first-served basis. We do not guarantee the availability of any specific Reward, and once inventory is depleted, the Reward may no longer be offered.
5.8 Rewards cannot be exchanged, returned, or substituted unless otherwise specified.
5.9 Each User may redeem Rewards only through their own Account in accordance with the Maximum Earning Limits. We reserve the right to limit or deny redemptions where we reasonably believe that multiple Accounts, devices, or other methods are being used to circumvent the Program restrictions or abuse the Program.
5.10 By participating in the Program, you acknowledge and agree that certain Rewards may have reportable value and you are solely responsible for any and all applicable taxes, filings, and reporting obligations that may arise from receipt of Rewards. We do not assume any responsibility for such obligations. Where required by law, we may require completion of IRS Form W-9 and issue a Form 1099-MISC.
6. Expiration
6.1 If a User does not earn or obtain any Coins through qualifying activities for a continuous period of twelve (12) months, all unredeemed Coins in the User’s account will automatically expire and be permanently removed from the Account balance.
6.2 We reserve the right, at our sole and absolute discretion, to modify, suspend, or change the Coins expiration policy at any time without prior notice. Any such changes will take effect upon publication on the Site or as otherwise communicated and will apply prospectively, except where required to address fraud, abuse, or legal or operational requirements.
7. Privacy and Release
7.1 When you register an Account to participate in the Program, we may collect certain personal information, including but not limited to your email and username, as necessary to operate and manage the Program. This data will be processed in accordance with applicable data protection laws and the Privacy Policy.
7.2 All collection, use, storage, and processing of personal data in connection with the Program are governed by our Privacy Policy, which applies in full to your participation in the Program. The Privacy Policy is available on our Site and should be reviewed carefully, as it forms an integral part of these Terms.
7.3 You acknowledge and agree that you have read, understand, and consent to the processing of your personal information as set forth in our Privacy Policy, including, but not limited to, the use of web-traffic and website-usage analytics and tracking technologies such as cookies, pixel tags, and Java scripts. Participation in the Program involves the collection and tracking of User activities such as logins, reviews, and reward redemptions.
7.4 You acknowledge and agree that you do not have a reasonable expectation of privacy in connection with the use of analytics and tracking technologies or the collection and/or sharing of personal information by us or our third-party advertising partners using these technologies. To the maximum extent permitted under applicable law, you hereby release with prejudice and discharge us from, and waive the assertion of, any and all claims, demands, and damages based on or arising out of our use of such analytics and tracking technologies in connection with your access to and/or use of the Site and Program prior to and after your acceptance of these Terms.
7.5 You hereby waive and relinquish the provisions, rights, and benefits, if any, of Section 1542 of the California Civil Code, which provides as follows: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.
8. User Conduct
8.1 Users must not submit, upload, publish, or otherwise make available any content that is unlawful, harmful, abusive, or inappropriate, including: (i) illegal, obscene, pornographic or sexually explicit content; (ii) incitation to any kind of hatred or violence against any individual or group, notably based on race, ethnicity, gender, religion, disability, sexual orientation, or other protected characteristics; (iii) pejorative terms about illness or disabilities; (iv) promotion, encouragement or facilitation of antisocial behavior; (v) discrimination or encouragement to discriminate against any social group, or exploitation of vulnerable sections of society; (vi) gratuitous violence, or promotion, encouragement or facilitation of violence, terrorism or others activities that pose a threat to national security; (vii) promotion, encouragement or facilitation of illegal activities; (viii) content that contains false, misleading, or defamatory statements; (ix) promotion of tobacco, alcohol and drugs; (x) any content potentially detrimental to Catena Media.
8.2 The User specifically acknowledges and agrees that we are not liable for any content submitted by Users, including any defamatory, offensive, unlawful content or illegal conduct of any User.
9. Content on the Site and Intellectual Property
9.1 We own or hold licenses for all Work, including data, maps, logos, designs, titles, phrases, product names, images, illustrations, icons, photographs, and the copyrights, trademarks, service marks, trade dress, and other associated intellectual property rights (“Content”), as well as the selection, coordination, arrangement, organization and enhancement of the Content. All Content is protected by copyright, trademark, patent, and other applicable laws. All such rights are reserved. You agree not to remove or alter any copyright notice or other proprietary notice on the Site or any Content. All names, trademarks, symbols, slogans, or logos appearing on the Site (including our trademarks) are proprietary to us or our licensors, clients or suppliers. Unauthorized use or misuse of these trademarks is strictly prohibited. We or our licensors, clients or suppliers will enforce their intellectual property rights, including trademark rights, to the fullest extent permitted by law. Under no circumstances will you have or acquire any rights or ownership of any kind in or to the Content, other than the right to use the Content in accordance with these Terms. If you breach any of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
10. License to use the Site
10.1 Subject to these Terms, we hereby grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable, royalty-free license to access and use the Site solely for entertainment and informational purposes. You are responsible, at your sole expense, for procuring, operating, and maintaining the necessary hardware, software, and other items to enable your use of the Site. Copying or distributing the Site or the Content is expressly prohibited.
11. Disclaimer, warranties and Limitation of Liability
11.1 Participation in the Program is entirely voluntary and at your sole discretion and own risk. The Program is intended for personal, non-commercial use and entertainment only. Any professional or commercial use of the Program is strictly prohibited.
11.2 We do not offer or sell any services or products through the Site. We accept no responsibility and make no representations about the suitability of any Content made available on or through the Site for any purpose nor about its legitimacy, legality, validity, accuracy, correctness, reliability, quality, stability, completeness, or likelihood. The Content and Site are only provided for domestic and private use. You agree not to use the Content and Site for any commercial or business purposes, and we have no liability to you for any loss of profits, loss of business, business interruption, or loss of business opportunity.
11.3 We do not offer, provide, or authorize any incentive or inducement for users to click on affiliate links or to open accounts, deposit funds, or place wagers with any third‑party operators. Earning, holding, or using Coins is not contingent upon clicking affiliate links, registering with any operator, depositing funds, or placing wagers, and does not constitute an incentive or inducement to do so. No purchase is necessary to participate in the Program.
11.4 The Program and its content or features may be unavailable, inaccurate, or interrupted from time to time for various reasons. We are not responsible for any such unavailability, interruptions, or errors in the Program, its content or features. To the extent permitted by applicable law, we make no warranties, representations, or guarantees of any kind, express or implied, regarding the Program, its content and features, including but not limited to accuracy, completeness, availability, or uninterrupted operation of the Program, its content, materials, or Rewards.
11.5 Occasionally, there may be information on the Site that contains errors, inaccuracies, or omissions. We reserve the right to correct, change or update such errors, inaccuracies, or omissions at any time without prior notice.
11.6 YOU AGREE THAT WE, OUR AFFILIATES, AND OUR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AND CONTRACTORS ARE NOT LIABLE FOR ANY ACTION OR DECISION MADE IN RELIANCE ON OR IN RELATION TO THE SITE AND/OR THE CONTENT. WE MAKE NO GUARANTEES, PROMISES, OR ASSURANCES REGARDING THE SITE OR ANY CONTENT. YOU ALONE ARE RESPONSIBLE FOR YOUR USE OF THE CONTENT AND FOR ANY ACTION YOU TAKE OR DECISION YOU MAKE IN RELIANCE ON THE CONTENT, SITE OR IN REFERENCE TO IT. ALL CONTENT IS FOR ENTERTAINMENT AND INFORMATIONAL PURPOSES ONLY. NOTHING ON THE SITE SOLICITS AN OFFER TO GAMBLE NOR IS A RECOMMENDATION OR ENDORSEMENT THAT YOU GAMBLE. WE ARE NOT LIABLE FOR ANY DAMAGE OR INJURY CAUSED BY THESE OR OTHER RISKS.
11.7 There are many market, currency, economic, political, business, technological, and other risks that are beyond our control. The Content may not meet your specific needs or requirements. Some Content may come from third parties. We believe that these third parties are reliable, but we are not responsible for any third-party information. We make reasonable efforts to provide up-to-date Content, but at times we may not promptly update or correct the Content even if we are aware that it is inaccurate, outdated or otherwise inappropriate. We may change any portion of the Content at any time without notice to you. To provide the Content, we have relied upon and assumed, without independent verification, the accuracy and completeness of all information available from public sources or provided to us. We have not verified any information provided in connection with the Content.
11.8 We expressly disclaim, to the fullest extent permitted by law, any express or implied warranties by statute, common law, or otherwise that the: (i) Site or Content provided or displayed on the Site will meet your requirements; (ii) Site or Content will be uninterrupted, timely, secure, or free from error; and (iii) defects or flaws in the operation or functionality of any software provided to you as part of the Content will be corrected. No advice or information, whether oral or written, obtained by you from us (whether through the Site or otherwise) shall create any warranty not expressly stated in these Terms. You understand that the technical processing and transmission of any Content may be transferred unencrypted and involve transmissions over various networks and may require changes to conform and adapt to technical requirements of connecting networks or devices. We do not guarantee that any information sent to the Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the Site or the internet in general, including, personal information such as your name or address. We assume no responsibility for: (a) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, viruses, theft, destruction, or alteration of, or unauthorized access to any communication; and (b) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the internet or on the Site, including any injury or damage to you or to any person’s computer or other device related to or resulting from the use of the Site or Content.
11.9 No Conditions, Warranties, or other Terms including any implied terms as to satisfactory quality, fitness for purpose, or conformance with description apply to the Site or Content, except to the extent that they are expressly set out in these Terms. THE SITE, CONTENT, AND OTHER MATERIALS ON, IN, AND MADE AVAILABLE THROUGH THE SITE ARE MADE AVAILABLE “AS IS” AND “WITH ALL FAULTS.”
11.10 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OUR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS CONTRACTORS OR LICENSORS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, RELIANCE, PUNITIVE, EXEMPLARY OR OTHER DAMAGES OF ANY NATURE WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES), LOSSES, CLAIMS, COSTS OR EXPENSES OF ANY KIND, WHETHER OR NOT FORESEEN, ARISING FROM OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THIS SITE GENERALLY, OR YOUR RELIANCE ON THE SITE OR ANY OF ITS CONTENT, OR ANY OTHER PRODUCTS, SERVICES, OR INFORMATION OFFERED, SOLD, OR DISPLAYED ON THE SITE, OR OTHERWISE IN CONNECTION WITH THESE TERMS, AND WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE.
11.11 Without limiting the generality of the foregoing, you understand and acknowledge that we shall not be liable to you for:
11.11.1 Any third party content advertised on or linked to the Site;
11.11.2 Any indirect, incidental, special or consequential losses which may be incurred by you arising out of your use of, or inability to use, the Site or the Content, including any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, or any loss of data suffered by you;
11.11.3 Any loss or damage which may be incurred by you as a result of: (i) any reliance placed by you on the completeness, accuracy, likelihood, or existence of any information or materials made available through the Site or Content, including any advertising; (ii) any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Site or Content; (iii) any changes that we may make to the Site or Content, or for any permanent or temporary cessation in the provision of the Site (or any features within the Site); (iv) the deletion of, corruption of, unauthorized access to, or failure to store, any content and other communications data maintained or transmitted by or through your use of Site or Content; (v) the use of any services obtained on or through the Site; or (v) any other matter relating to the Site or Content; or
11.11.4 Any delays or other non-performance caused by telecommunications, utility, failures, or equipment failures, non-performance of our vendors or suppliers, or any other event over which we have no reasonable control.
11.12 The limitations on our liability to you in this Section shall apply whether or not we have been advised of or should have been aware of the possibility of any such losses arising.
11.13 IF YOU ARE DISSATISFIED WITH THE SITE, CONTENT, OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND CONTENT.
12. Indemnity
12.1 You agree to indemnify and hold us harmless, our affiliates, officers, directors, members, employees, agents, affiliates, licensors, clients and suppliers from any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorneys’ fees) arising from:
12.1.1 your use of and access to the Site and Content;
12.1.2 Your breach of these terms;
12.1.3 Your unlawful, fraudulent, or abusive use of the Program;
12.1.4 Your violation of any applicable law or third-party rights in connection with your participation in the Program;
12.1.5 your access to or use of the Program;
12.1.6 your use of any Program materials;
12.1.7 your participation in any activities or features within the Program; and
12.1.8 your redemption or acceptance of any Rewards.
12.2 To the maximum extent permitted by applicable law, under no circumstances, including negligence, shall Catena Media or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages resulting from or related to your participation in or inability to use the Program or any Rewards. IF YOU ARE DISSATISFIED WITH ANY ASPECT OF THE PROGRAM OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE PARTICIPATION.
12.3 We reserve the right to modify, withdraw, suspend, restrict, or discontinue the availability of all or any part of the Rewards and/or Program at any time without prior notice.
13. Third-Party Provider
13.1 We partner with independent third-party providers who supply the software, infrastructure, and setup necessary for certain aspects of the Program, including specific Rewards. These providers are solely responsible for the quality, functionality, and performance of their products and services. We do not control, and are not responsible for, the performance, availability, or quality of third-party products or services, or any issues, errors, or failures arising from their systems or offerings.
13.2 The Site may contain links to other websites or feature services of third parties for the convenience of users, including services that allow Content to be delivered through third-party distribution channels. These third-party websites and services may be available on the Site via a link, redirect, connect, “frame”, plug-ins, integrated application, or other technology, and may be recognized automatically by your browser. In order to utilize some aspects of the Site and Content, you may have to use, accept, install, and review information, data, executables, programs, software, and other items from our third-party service providers, suppliers, and licensors. To the extent applicable, these Terms shall apply, but please be aware that we have no control over these third parties. These links are provided for your information only, and we expressly disclaim any responsibility for, and we do not recommend or endorse, the content, accuracy, correctness, or likelihood of the information, or quality of products or services provided by or advertised on third-party websites or the transactions you conduct or enter into with third-parties. Your use of any third-party websites or services is at your own risk, and subject to the terms and conditions of such third parties. We encourage you to read the privacy policies and terms of use linked or referenced in the websites you enter. We may provide you with additional third-party provider terms of use where applicable to your use of a particular feature, function, or other element of the Site or Content, which (for the avoidance of doubt) are in addition to these Terms and apply only to that particular feature, function, or other element of the Site or Content addressed by them.
13.3 Any Rewards, or other products or services you receive through redeeming Coins are subject to the applicable provider’s terms and conditions and cannot be exchanged, returned, or converted or redeemed into monetary funds.
13.4 Third-party merchants and providers referenced in connection with the Program are independent entities and are not affiliated with us, nor are they sponsors or co-sponsors of the Program. All names, logos, and trademarks are the property of their respective owners and are used in accordance with applicable rights. Please note that additional terms and conditions of participating merchants and providers may apply and are available on their respective websites.
13.5 To the maximum extent permitted by applicable law, we disclaim all liability for any loss (including income loss), injury, death, or damages of any kind, whether direct or indirect, including those arising from negligence, that may result from the use of products, goods, or services offered by third-party providers.
14. Claims and disputes
14.1 Any dispute arising out of these Terms, their subject-matter, their formation, and the use of the Site or Content is governed by the laws of Malta, without regard to conflict of law principles. The Terms and any disputes arising out of or related to the Program will be resolved through binding arbitration in accordance with the laws of Malta.
14.2 Any claim regarding an Account, Coins or Rewards must be made to us within 5 days after the issue first arises; otherwise we reserve the right, at our own discretion, not to consider the claim.
14.3 If a User wishes to raise a complaint, the User should do so by sending an email to our Customer Service Team at Help@playusa.com and provide sufficient information to enable us to review the issue. We will use reasonable endeavors to reply to a complaint as soon as possible, provided that a User provides all information reasonably required to assess a complaint. Where the nature or complexity of the complaint is such that more time is necessary to review it, the User will be informed accordingly.
14.4 Complaints must include clear and accurate information about the issue and all relevant supporting details.
15. General
15.1 These Terms, including the Privacy Policy, constitute the entire legal agreement between you and us regarding the Site or the Content and govern your use of the Site and Content. These Terms completely replace and supersede any prior agreement or understanding, arrangement, undertaking, or proposal, written or oral, between you and us regarding these matters. In the event any other rule, code of conduct, or other matter posted on the Site conflicts with the terms of these Terms, these Terms shall govern. No oral explanation or oral information given by any party shall alter the interpretation of these Terms. You understand that we may amend these Terms from time to time. Your continued use of the Site or Content following the posting of changes to these Terms will be considered your consent to those changes. You agree that we are under no obligation to provide you with notices regarding changes to these Terms. You understand that it is your responsibility to check the Terms regularly for changes. Every time you wish to use the Site, please check these Terms to ensure you understand the terms that apply at that time. We may transfer any of our rights and obligations under these Terms to another organization. You agree that any of our failure or delay to exercise or enforce any legal right or remedy contained in or made available by these Terms (or that we have the benefit of under any applicable law) will not be taken to be a formal waiver of our rights and that those rights or remedies will still be available to us.
15.2 If any court of law, having jurisdiction to decide a matter arising out of these Terms, rules that any provision of these Terms is invalid, then that provision will be removed from these Terms without affecting the rest of the Terms and the remaining provisions will continue to be valid and enforceable.
15.3 For questions or concerns about the Program, please contact Customer Support at Help@playusa.com.
