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My Verdict on Carnival Citi Casino
Carnival Citi is a US-based social casino that stands out in a few key areas:
- Over 200 exclusive slot games
- Nearly 10 video poker variants
- Raffle draws for frequent players
- Instant, human-powered live chat support
- A fair 1x playthrough requirement on Sweeps Chips
After testing Carnival Citi thoroughly in August 2025, I can confidently say these are its strongest features.
That said, there are some obvious areas for improvement. The website could be more intuitive, and several policies—especially around prize redemption—feel needlessly complicated or arbitrary.
Still, I believe the upsides outweigh the frustrations. In this review, I’ll break down who will enjoy Carnival Citi the most—and which player types might want to look elsewhere.
What Are Other Players Saying About Carnival Citi?
Don’t just take my word for it—reviews from real players offer valuable insight into Carnival Citi’s reputation. Trustpilot is a great source for seeing what both fans and critics are saying about the site.
With a 4.6 rating on Trustpilot, Carnival Citi ranks among the highest-rated social casinos I’ve reviewed. That score reflects strong satisfaction from hundreds of users.
Here are two recent player reviews that stood out to me:


Hands down one of the best social casino platforms I've ever played through. Their customer service is on point. They have a variety of games you can play. Their instant payout is really instant. I love their bonuses.
Customer service is amicable and they are responsive. I won a contest and they were so helpful when I had a problem.
My Real Experience Using Carnival Citi Casino
To give Carnival Citi a fair and honest review, I personally signed up and tested every feature I could. I claimed the no-deposit bonus, played through several free slots, and engaged with customer support to ensure that my ratings reflect the site’s actual performance and policies.
Below are the scores I arrived at by comparing Carnival Citi to other top sweepstakes casinos. Throughout this review, I’ll explain the reasoning behind each of these ratings.
Category | Score | Summary |
---|---|---|
Overall Score | 4.0 / 5 | Great for players who enjoy coin purchases and raffle-style prize draws. |
Website / App Experience | 3.7 / 5 | Smooth slots, but hindered by clunky navigation and site quirks. |
Sign-Up Bonus | 4.5 / 5 | 10 million Gold Coins + 5,000 Sweeps Chips is an attention-grabbing offer. |
Prize Likelihood | 3.5 / 5 | 1x playthrough is fair, but some prize rules are oddly restrictive. |
Benefits for Existing Users | 4.2 / 5 | Lucky Draw raffles offer real value for consistent play. |
Game Selection | 3.9 / 5 | Unique video poker lineup, but limited and off-brand slot library. |
Customer Support | 4.5 / 5 | Live chat is fast, helpful, and well-informed. |
Website and App Experience | 3.7 / 5
If you’ve played at other sweeps casinos before, Carnival Citi will feel familiar right away.
When I logged in for the first time, I saw both my Coin and Sweeps Chips balances at the top of the screen. These are the two token types used at Carnival Citi:
- Coins are for freeplay and extremely plentiful.
- Sweeps Chips (SC) are Carnival Citi’s version of Sweeps Coins, which can be redeemed for cash prizes after you meet the minimum threshold of 100,000 SC (equivalent to $100).
The site layout resembles Chumba Casino, with a few large banners and a central grid of 200+ games. Visually, it feels like a clip-art Mardi Gras theme—lots of purple and yellow on a white background. While the site is functional, the graphics could use a refresh. A more modern aesthetic—like what you’ll find at Hello Millions or Vegas Gems Casino—would help the design match its 2023 launch date.
Navigation is mostly intuitive. The “Buy” and “Redeem” buttons sit in the right-hand menu, and contact options are easy to find in the site footer. Still, I ran into a few user experience issues worth pointing out:
- Sweeps Chips transparency: Clicking the “i” icon should show how many SC are redeemable. However, Carnival Citi won’t display any prize balance until you’ve played through all your SC. That’s frustrating—it requires a leap of faith most players won’t appreciate. The system eventually updated for me, but real-time prize tracking is a basic expectation.
- Arcade tab misfire: The “Arcade” button doesn’t open any true arcade-style games. It just reloads major slot categories from the homepage. I was hoping for titles like Fishing or Crash, as found on Stake.us.
- No quick return to lobby: Once you open a slot, it takes over your full screen with no visible home button. The only way back is your browser’s back button. Smoother casinos, like Crown Coins, usually provide a floating nav or faded background menu to stay oriented.
Because of these hiccups, I rated the desktop experience a 3.7 out of 5. It’s usable, but far from top-tier.
Is There a Carnival Citi Mobile App?
No—Carnival Citi does not offer a dedicated mobile app for iOS or Android. This puts it behind competitors like Pulsz and LuckyLand, which both have mobile apps for smoother on-the-go play.
That said, Carnival Citi’s mobile browser version is fully functional. One quick fix that would improve mobile usability is making the search bar easier to access. Currently, it only appears after scrolling down to the “All” category, which isn’t ideal for fast navigation.
Carnival Citi Sign-Up Bonus | 4.5 / 5
This is one area where Carnival Citi really shines. Upon signing up, I instantly received a generous no-deposit welcome package:
- 10,000,000 Gold Coins (GC)
- 5,000 Sweeps Chips (SC)
No promo code was needed—just a verified account.
In addition, I unlocked five daily login bonuses, each offering:
- 1,000,000 GC
- 1,000 SC
You can claim these bonuses on any five days of your choosing; they don’t have to be consecutive.
Is 5,000 SC Really That Impressive?
At first glance, 5,000 Sweeps Chips seems massive—it’s certainly one of the largest sign-up quantities I’ve seen. But there’s a catch: Carnival Citi scales its SC system at roughly 1,000:1. So those 5,000 SC are equal to about 5 Sweeps Coins in real redemption value.
For context, here’s what happened during my test: I won 14,000 SC playing the Buffalo Run slot, which translated to $14 in redeemable balance. So, while the numbers may look inflated, the true value is still competitive.
And What About Those 10 Million Gold Coins?
The Coin portion of the bonus is large as well, but spins on most slots range from 10,000 to 50,000 GC per spin. This means your 10 million Coins won’t last forever—but it’s still plenty of trial currency for new users. Like the SC system, the volume here is scaled up for flair. Scrooge Casino uses a similar approach.
How I Used My Carnival Citi Bonus
Like any curious player, I jumped right in. I started spinning Buffalo Run with my SC and hit a lucky streak—eight wins in my first 20 spins. That streak helped build my balance quickly (more on that in the “Prize Likelihood” section).
Next, I spent some GC on the El Patrón cowboy slot, spinning at 12,500 GC per round and scoring some solid wins thanks to its wild symbols.
I also wanted to test Carnival Citi’s video poker games, but unfortunately, all nine variants are locked behind a purchase. You’ll need to make at least a $2.99 Coin package buy to access them.
Prize Likelihood at Carnival Citi Casino | 3.5 / 5
Like most sweepstakes casinos, Carnival Citi allows you to redeem cash prizes—but only if you’ve earned enough through Sweeps Chips (SC) gameplay.
- Minimum SC required for redemption: 100,000 SC
- Conversion rate: 1,000 SC = $1 USD
- Playthrough requirement: 1x (standard in the industry)
For example, if you’ve played through 100,000 SC, you can redeem a minimum cash prize of $100. All redemptions are processed via Trustly—a highly trusted and fast online banking service used by many top casinos. I was pleased to see Carnival Citi using it.
These terms are consistent with what you’ll find at other leading sweepstakes sites like Pulsz Casino and RealPrize Casino. There’s nothing groundbreaking here, but the policies are fair.
Please remember that Carnival Citi will only show your redeemable SC balance after you’ve finished playing with all your unplayed coins. This is not ideal, but you don’t need to worry about Carnival Citi not tracking your wins. Once the Unplayed SC are gone, all your Winnings will appear.

After those standard rules, though, Carnival Citi starts throwing some truly odd redemption hurdles into the mix.
The first curveball came right after I had a lucky run using my no-deposit bonus. With $13 in my redeemable balance, I was eager to buy a coin package, snag more free SC, and push for the $100 threshold.
But when I opened the coin store, I was greeted by a clunky pop-up window (hello, 2002 design) telling me that I couldn’t make a purchase if my SC balance was above 8,000. Seriously? I’ve never encountered anything like that at another sweeps casino.
This rule felt arbitrary and anti-player. Why block me from spending money just because I already have a decent balance? Even customer support couldn’t explain the logic. I get that maybe they want to discourage huge prize stacks, but this felt like a needless roadblock.
Another head-scratcher: when I checked my SC conversion, my 13,969 SC showed as just $13 toward a cash prize. That’s a noticeable rounding down. I’m not asking for freebies, but rounding to $13.97 would be more transparent. Don’t nickel and dime your players—it creates mistrust.
And yes, it gets weirder. When you’re finally ready to redeem a cash prize, you’ll need to answer a few trivia questions about Carnival Citi’s games. Thankfully, getting them wrong doesn’t impact your balance—it’s just one more odd barrier in an already clunky process. My guess? It’s a legal hoop meant to reinforce that this is a skill-based sweepstakes model, not real-money gambling.
Was I Able to Redeem a Prize?
Unfortunately, I wasn’t able to hit the $100 threshold. My budget was $20, and I capped my test session at an hour. That said, I absolutely believe real players do win and cash out at Carnival Citi—Trustpilot reviews are full of positive stories.
But my experience exposed how Carnival Citi’s strange prize rules actively work against players. I had 5,000 SC from the sign-up bonus and managed to run that up to 13,969 SC on Buffalo Run. Naturally, I wanted to buy a Coin package and use the bonus SC that comes with it to climb closer to 100,000.
But since my balance was over 8,000 SC, the site blocked me from making a purchase. That left me with two choices:
- Try to win $87 more using only my existing 13,969 SC
- Lose down to 8,000 SC so I could finally buy more Coins
Incredibly, I was rooting for myself to lose just to unlock the store. And by the time I finally dropped under 8,000 SC and made a purchase, my luck had run out.
Could you get luckier than I did? Absolutely. But I think this whole redemption setup needs a serious rethink if Carnival Citi wants to compete with the best in the space.
Benefits for Existing Users at Carnival Citi | 4.2 / 5
Carnival Citi offers a simple but rewarding set of bonuses for loyal players, with most perks tied to daily logins and .
Login Bonuses
Each time you log in, you’ll receive:
- 1,000,000 Gold Coins
- 1,000 Sweeps Chips
That’s a generous reward—especially considering that 1,000 SC is roughly equal to 1 Sweeps Coin at most other social casinos. Aside from Chumba, few sites give away this much SC on login.
There is a catch: you can only claim this bonus five times. It’s not a permanent daily reward like what NoLimitCoins offers. However, if you make a Coin purchase, the bonus resets—granting you five more claimable logins. So if you buy Coins periodically, this perk can be recycled indefinitely.
Lucky Draw Raffles
My favorite bonus by far is the Lucky Draw system. These raffles reward consistent play by awarding entries based on SC used:
- Play 10,000 SC → earn 3 raffle tickets
Tickets are automatically added to daily, weekly, and monthly raffles with Sweeps Chip prize pools. Here’s how they work:
Daily Lucky Draw
Weekly Lucky Draw
This weekly draw pays out SC 25,000 in prizes. Players may win multiple prizes. The weekly draws happen every Sunday at midnight ET. Winners are chosen at random.
Monthly Lucky Draw
Finally, the monthly draws pay out SC 100,000 in prizes. Players may win multiple prizes. This draw occurs on the last day of every month at midnight ET. Winners are chosen at random.
Of course, Carnival Citi also offers Coin purchase packages that come with free Sweeps Chips. You can see all the current options in the screenshot below.
Will I keep playing?
I will, in part because I’m particularly interested in Carnival Citi’s many VIP games. About half the games—including all video poker titles—are unlocked after a $2.99 purchase, and I haven’t had a chance to try them all yet.
Then, there’s another echelon of games that don’t unlock until you have VIP access. These games become available to the user after a purchase of $24.99 or more.
Carnival Citi Game Collection | 3.9 / 5
The game library at Carnival Citi is a mix of distinctive strengths and clear limitations.
What Carnival Citi Does Well
Unlike most sweepstakes casinos, Carnival Citi’s catalog is filled with in-house exclusive games. With over 200 titles, it offers a refreshing break from the same branded Buffalo, Joker, and Olympus slots you’ll find everywhere else.
That said, most of these games feel more like store-brand imitations than cutting-edge experiences. The visuals and mechanics are simple, even dated at times. Still, I give credit for originality—every game I tested ran smoothly, and the variety is decent.
If you prefer games from name-brand providers like Pragmatic Play or Ruby Play, you may be better off exploring alternatives like Baba Casino.
Strong Video Poker Offering (With a Catch)
One area where Carnival Citi truly stands out is video poker. The site offers nine different variants, more than any other social casino I’ve reviewed. It’s a smart niche to target—classic table-style games are becoming rare at sweeps sites.
However, there’s a drawback: all nine video poker titles are locked behind a paywall. You’ll need to make a $2.99 Coin purchase to unlock them. For a platform that markets itself as “free to play,” this feels like a misstep. Opening up just a couple of video poker options to all users would go a long way toward building goodwill.
Full Game Library Breakdown
Here’s a snapshot of what you’ll find in the Carnival Citi lobby:
Game Type | How Many? | Providers | Standout Game in The Category | Why Play It? |
---|---|---|---|---|
All Slots | 200+ | GMW, Habanero, KA Gaming | ![]() | Ten Tigers is my pick due to its six progressive jackpots and 96% RTP. |
Video Poker | 9 | GMW | ![]() | My favorite video poker game is Double Bonus Deuces Wild due to its Auto Hold feature that makes gaming easier. |
Arcade | 7 | KA Gaming | ![]() | I enjoy playing Force of Dragon because of its 3 different rooms and excellent graphics. |
Solitaire | 3 | GMW | ![]() | I like Vegas Solitaire for its twist on the classic game that makes it slightly more challenging and exciting. |
Keno | 2 | GMW | ![]() | Cleo’s Keno is my pick of Keno games because of how easy it is to play and how smooth the gameplay is. |
What’s Missing from the Game Selection?
- Overall size: With just 200+ games, Carnival Citi’s library is on the small side. Competitors like BetRivers.net or The Money Factory offer 1,000+ games, including deep slot catalogs.
- Live dealer games: Carnival Citi currently has no live casino options. Adding these could help it stay competitive in a rapidly evolving space.
- Arcade tab confusion: The “Arcade” tab on the homepage loads the same categories as the main “Slots” tab. True arcade titles—like crash or fishing games—remain buried and difficult to find.
Customer Support at Carnival Citi | 4.5 / 5
Customer support is one of Carnival Citi’s strongest features, and that matters—especially when other parts of the platform (like the website and redemption process) can be a little confusing.
During my review, I reached out to support several times for clarification, and I was consistently impressed by the quality and speed of service. I primarily used the live chat feature, and each time I was helped by a real human—specifically, a rep named Miley, who was knowledgeable and fast.
One nice touch: after each chat session, Carnival Citi emails you a full transcript. This is great for referencing any policy explanations or instructions you received during the conversation.
Support Channel Breakdown
Method | Available? | Usability |
---|---|---|
💬 Live Chat | Yes | Instant responses from a real person |
📱 Phone | 1-786-772-1915 | Goes to voicemail; unclear if callbacks are provided |
Yes | Got a reply from support@carnivalciti.com within 3 hours | |
❓ FAQ | No | “How It Works” page covers some basics |
How Fast Was Support?
The live chat was consistently instant. I used it five times during testing, and each time, I got an immediate response from a knowledgeable agent. The presence of read receipts also helped reassure me that my questions weren’t going unseen.
Email support was nearly as fast. I contacted them to confirm whether the Daily Bonus could only be claimed five times, and I got a response within three hours. The rep confirmed that yes, the bonus is limited to five claims—unless you make a Coin purchase, which resets the count and gives you five more opportunities.
Pros and Cons of Playing at Carnival Citi
Like every social casino, Carnival Citi has its strengths and shortcomings. Here’s a quick overview of what I liked—and where the platform could use some work:
✅ Pros when choosing Carnival Citi
- 👍 Best video poker collection of any social casino (9 titles).
- 👍 Lucky Draws: Daily, weekly, and monthly raffles—3 tickets for every SC 10,000 played.
- 👍 Live chat support from a real human, with instant replies during my testing.
⚠️ Cons to look out for
- 👎 At least half of Carnival Citi’s 200 games are locked behind a Coin purchase.
- 👎 Not available in several states where sweeps casinos usually operate (e.g., GA, PA, RI).
- 👎 Strange rule: You can’t make a purchase unless your SC balance is under 8,000—this feels anti-player.
Did I Feel Safe Using the Site?
Yes, I felt secure playing at Carnival Citi. It’s a legitimate sweepstakes casino based in Florida that operates under US sweepstakes laws. You never wager real money directly, which keeps it legal in most participating states.
That said, Carnival Citi is not available everywhere. If you live in one of the following states, you won’t be able to create an account or redeem prizes:
🚫 Restricted States:
- ❌ Connecticut
- ❌ Delaware
- ❌ Georgia
- ❌ Idaho
- ❌ Kentucky
- ❌ Louisiana
- ❌ Maryland
- ❌ Michigan
- ❌ Mississippi
- ❌ Montana
- ❌ Nevada
- ❌ New Jersey
- ❌ New York
- ❌ Pennsylvania
- ❌ Rhode Island
- ❌ Washington
- ❌ West Virginia
One sign that Carnival Citi takes security seriously is that I had to contact customer support to update my account address. My old address didn’t match the billing info on my credit card, which is a common payment verification flag. The support team handled it promptly, and I appreciated that extra layer of identity confirmation.
How does Carnival Citi compare to other top social casinos?
Social casinos are an increasingly popular segment of online gaming, attracting more players each week. The appeal of playing for free while having the chance to win cash prizes is unparalleled.
While Carnival Citi provides a strong social casino experience, it does have some competition. Here are a few other social casinos that players who like Carnival Citi may want to try.

WOW Vegas
This top sweeps site boasts 1,000+ games, including live dealer options. The only place it can’t keep up with Carnival Citi is video poker.

Sweepstastic
Carnival Citi has a more generous welcome bonus than Sweeptastic, but Sweeptastic is a better fit for players who want to play slots from name-brand gaming providers like Pragmatic Play.

LuckyBird
LuckyBird.io is going to appeal to a whole different kind of sweeps player. It specializes in crypto gaming and bonuses, whereas Carnival Citi is better for traditional customers.
If You’re Still on the Fence About Carnival Citi…
If you’re not sure whether Carnival Citi is right for you, here are four smart ways to test the waters and get the most out of your first visit:
🎁 Claim the No-Deposit Bonus
Start risk-free with 10,000,000 Gold Coins + 5,000 Sweeps Chips just for creating an account. No promo code required.
🎟️ Enter the Lucky Draw Raffles
Earn raffle tickets automatically as you play. These daily, weekly, and monthly draws could score you extra Sweeps Chips just for spinning.
💬 Use the Live Chat
Carnival Citi’s live chat support is one of the best I’ve tested. Whenever you have questions, you can get fast, friendly help from real agents.
🃏 Try the Video Poker Library
Just one small purchase unlocks nine video poker games—more than any other sweeps casino offers. Worth it if you enjoy strategy-based games.
Frequently Asked Questions About Carnival Citi
🎰 What is Carnival Citi Casino?
Carnival Citi is a US-based social casino that offers 200+ exclusive games, including a standout collection of video poker. Players use Gold Coins for freeplay and Sweeps Chips (SC) for the chance to redeem cash prizes, all under US sweepstakes law.
🎁 What bonus do I get when I sign up for Carnival Citi?
New users receive 10,000,000 Gold Coins + 5,000 Sweeps Chips with no deposit or promo code required. You’ll also unlock five additional login bonuses, each worth 1 million GC + 1,000 SC.
💵 How do prize redemptions work at Carnival Citi?
To redeem cash, you must play through enough SC to meet the 100,000 minimum (equivalent to $100). Redemptions are processed via Trustly, a secure and reputable payment provider.
⚠️ Are there any strange rules I should know about?
Yes—Carnival Citi has an unusual policy that blocks purchases if your SC balance is above 8,000. You may also need to answer trivia questions before redeeming a prize, although these don’t impact your balance if answered incorrectly.
🎟️ What are the Lucky Draw raffles?
These are daily, weekly, and monthly prize raffles for active players. You earn 3 tickets for every 10,000 SC wagered, with chances to win more SC for free just by playing.
📱 Is there a Carnival Citi mobile app?
No dedicated app is available yet, but the site works on mobile browsers. A better search interface would improve the mobile experience, but all features are accessible on smartphones and tablets.
🎮 What types of games can I play?
Carnival Citi features over 200 exclusive slot games, plus 9 video poker variants (available after a small purchase), arcade titles, solitaire, and keno. Most of the games are original, rather than name-brand titles.
🔒 Is Carnival Citi Casino safe and legal?
Yes. Carnival Citi is a legitimate social casino based in Florida that follows sweepstakes rules. However, it’s not available in 17 states, including New York, New Jersey, Georgia, and Pennsylvania.
💬 How is Carnival Citi’s customer support?
Excellent. The live chat is fast, human-staffed, and responsive. In our tests, email replies arrived within 3 hours. The platform also emails you a full transcript after each live chat interaction.