How To Cancel A Casino Bonus
You can significantly boost your bankroll by claiming a welcome bonus after signing up with a new online casino. However, you may eventually decide that a particular promo is not as attractive as it initially seemed.
This guide explains how to cancel a casino bonus. Our step-by-step guide will walk you through the cancelation process, and we will also provide our top tips to help you secure a satisfactory outcome.
Canceling an online casino bonus, step-by-step
The best online casinos make it relatively easy for you to cancel a bonus. We have broken the process down into five steps.
1. Log into your account
You will need to sign into your online casino account if you want to cancel a bonus. This can be done online or via an app on your iPhone or Android phone.
2. Go to your account or promotions page
Open the account section of your online casino. Select the “Bonuses” or “Promotions” tab, and you will see a list of any active bonuses. Tap or click on the casino bonus you wish to cancel.
3. Check to see if you can cash anything out
If you have already completed some of the playthrough requirements attached to your bonus credits, you can check if you are eligible to cash out and keep some of your winnings. That is unlikely, but it may be possible when canceling a bonus at certain online casinos.
4. Opt out of the bonus
When you have selected an active bonus, you should be able to opt out. For example, you can click “Drop Bonus” at BetMGM Casino or hit the “Forfeit Bonus” button at DraftKings Casino.
5. Confirm opt out
You may receive a message asking if you’re sure you want to cancel the bonus. Select “Yes” and the bonus will be forfeited.
What happens when you opt out of a bonus?
If you opt out of a casino sign-up bonus before playing any games, you will simply forfeit the bonus credits. You can then withdraw the cash you deposited, but you are also free to play at the online casino if you like.
It gets a little more complicated if you have already started working on the playthrough requirements. Most online casinos require you to forfeit any winnings you might have earned, and you may also lose any wagered portion of your original deposit. Check the terms and conditions to confirm, and contact customer service if anything is unclear.
Most online casinos will not allow you to reverse your decision to cancel a bonus, so make sure you are happy to forfeit it before completing the process.
What to do if you can’t cancel a bonus
Follow these steps if you are struggling to cancel a bonus at an online casino.
Common reasons to withdraw a bonus
You may ultimately regret your decision to claim a bonus at an online casino. These are some of the most common reasons cited by players that wish to cancel a casino bonus.
A playthrough requirement will be applied to your casino bonus, and you will not be able to cash out your winnings until you have satisfied it. You may ultimately realize that the playthrough requirements are higher than you initially thought, and these are some potential reasons why:
- You may have simply misread the playthrough requirements when scanning the terms and conditions.
- Many online casinos apply a playthrough requirement to your bonus credits and your qualifying deposit. That may catch you out if you through the requirement only applied to your bonus funds.
- Slots normally contribute 100% towards satisfying playthrough requirements, but table games may only contribute 10%. That means the actual requirement might be 10x higher than you initially anticipated if you enjoy playing table games.
After spending some time playing games at an online casino, you may ultimately decide that you are not enjoying the experience. The app could be unreliable, customer support may be poor, or the games may be unappealing compared to those at rival online casinos.
If you are no longer enjoying the experience, you may decide to forfeit your casino bonus and shut down your account.
Most players cancel a casino bonus after deciding they don’t want to be tied down to high playthrough requirements, but others simply change their mind about an offer.
For example, you may have received bonus spins on a slot that does not hold your interest, or you might decide that you prefer the freedom that comes with opting out of any promos. If so, you can contact the online casino and cancel the offer.
Why forfeiting a bonus can be responsible
Responsible gambling is paramount for online casino players. Slots and table games are designed to provide entertainment, and you should only play these games if you can enjoy them in moderation, without putting yourself or others at risk of harm.
If you are struggling to gamble responsibly, simply forfeiting a casino bonus can be the healthiest decision. You can then forget about completing playthrough requirements on your bonus credits, allowing you to walk away without harming yourself.